Spanish In-Person & Online Course: Terms and Conditions 2024

I. Prices and payment

  1. FREE TRIAL LESSON! You can request a 25- minute live, 1-on-1 online lesson to try our service! Contact us! [email protected]
  2. Your order is an offer to purchase Online Course Services from us. The Online Course Service will be made available to you once your payment has been authorized and the course session has started. There will be no contract of any kind between you and us unless and until you make authorized payment for the Online Course Service. At any point up until then, we may decline to supply the Online Course Service to you without giving any reason.
  3. The fee for the Online Course Service is calculated and payable in advance of the course start date as set out on www.atlantaspanish.com. The Company shall be under no obligation to provide the Online Course Service until the fee has been paid.
  4. All prices are expressed inclusive of any VAT payable unless otherwise stated.
  5. Your credit/ debit card details are not handled by Atlanta Spanish Immersion.
    All payment and all credit card handling is through a third party- Stripe, Partial.ly QuickBooks or PayPal Inc. We do not store any credit card details. Authority for payment must be given at the time of placing your order.
  6. Partial.ly Payment Plan: Client is not able to stop making payments for the hours registered for. Atlanta Spanish Immerison has the right to stop providing services to the client if the client stops making payments for classes.

II. Delivery

  1. Within 24-72 hours of purchase (during the working week), a confirmation email will
    be sent to the customer acknowledging payment and successful enrollment in the course.
  2. Within one week before the announced course start date, customers will be
    notified by email of an online URL where the course materials will be located. Your assigned teacher will be responsible for assigning homework and other material to work on between lessons.
  3. New course content will be delivered weekly as per the topic outline. Users will have access to previous week’s course material until the end of the course.
  4. We will stay in touch with you using 2 channels: email /WhatsApp. In case the
    internet connection is not proper, the teacher immediately will be in touch via WhatsApp to notify how to proceed..

III. Using the Online Course Service

  1. Please read the description for the Online Course Service carefully before placing your order.
  2. ¡ASÍ! warrants that it has the right to provide the Online Course Service and will
    use all reasonable skill and care in making the Online Course Service available to you and in ensuring its availability. Because of the nature of the internet, errors and omissions do occur and ASI does not give any other warranties in respect of the Online Course Service.
  3. ¡ASÍ! is continually seeking to improve the Online Course Services. ASI reserves the right, at its discretion, to make changes to any part of any Online Course Service if it does not materially reduce its content or functionality.

IV. Cancellation policy/Refunds

  1. Cancellations are available for students of the Online Course only with 12 hours before the class. It is important that the student notify the teacher & online course coordinator ([email protected]) via email for the cancellation. We can reschedule the lesson for a new date and time. The student can take a break during their course for 12 months from the date the lessons were purchased.
  2. Expiration Date of Package of Hours: The Package of Hours will expire 12 months from the date of the orignal purchase of hours
  3. Students are able to donate hours to other students or a friend/family member if they do not wish to continue with their lessons.
  4. There is no refund for any lessons already taken, but we are more than happy to find another teacher that the student will have success with.
  5. There is NO monetary refund of any class package of hours after 7 days of the date of purchase/registration. The student is more than welcome to take a pause from lessons, donate their lessons to a friend or family member, or request a new teacher at any time.

V. Feedback on progress

  1. We will send you a course a feedback form to stay in touch and get to know
    more about your learning process with us.
  2. We are always open all our contacts to get in touch in case you would like to present any ideas, suggestions, or inquiries to attend to your learning goals.

VI. Free Class Terms & Conditions

  1. Please note that free trial classes with ASI may be recorded for record-keeping, quality assurance, and training purposes. By taking a free trial class with ASI, your consent to you and/or your student is recorded. Recordings will strictly be used for internal purposes and will not be made publicly available for advertising or other purposes without expressed consent from the party recorded.
  2. If you choose to purchase classes after your free trial class, you or your student are not guaranteed to have the same teacher who administered the free trial class teacher. Additionally, by signing up for this trial you understand that the free class can be canceled or rescheduled on an as-needed basis.

 

Thank you so much for participating in our Online Spanish School! Your progress is our greatest priority. At any time please reach out to us if you are not 100% satisfied with our lessons.

-ASI, Student Success Team